PRIVACY POLICY
1. WHO IS THE DATA CONTROLLER?
Pleasure Concept Store is responsible for this privacy policy. In this document we refer to this legal entity as “ we ” and “ us ”. You can contact us at the address indicated at the bottom of this privacy policy.
2. WHAT INFORMATION DO WE COLLECT AND WHY?
2.1. To manage your purchases, provide services (such as customer support), and fulfill other requests
2.1.1. Orders, in-store purchases and accounts
Online , when you purchase an item through one of our websites, we collect your name and company name (in case the customer is a small business), complete and/or separate billing address, address email, the items ordered and returned, delivery information, invoice information and other data relating to order fulfillment. We will also collect data about the use of your vouchers (e.g. validity and amount) or gift cards. We also collect data you choose to provide to us in additional fields, such as your date of birth and phone number.
We use this data because it is necessary to conclude, execute and manage the purchase and order. In some cases, the information requested may be mandatory. If you do not provide us with a name and delivery address, we will not be able to deliver the items you order.
During the purchase process, you will be presented with the option to set up a personal account. If you choose to set up an account, we will ask for additional information such as a personal password to set, date of birth and subscription to commercial communications.
2.1.2. Customer service and other requests
We also collect data to respond to your questions by telephone, by post, by email, or online via a chatbot or online form. In this case, we will ask you to provide only the data necessary to manage your request (to manage our contractual relationship with you and/or comply with a legal obligation). For example, if you contact us about returning items, we may ask you for the date and location of purchase, or for information about your decision to return the items.
When you interact with a chatbot (automatic messages) we also record your responses and how you interact in the chat, and we will retain data relating to the device you use. Depending on the chatbot platform and with your permission, we may collect device data such as: IP address, social media username, time zone, country and GPS location data. The platform providing the chatbot may also collect some of this data. For example, if the chatbot is provided on Facebook, Facebook may also collect your user data. We also collect other information in connection with fulfilling your request, such as chat content.
We may process this data because it is necessary to manage our contractual relationship with you in case your request is related to an order or because we have a legitimate interest in helping you and thus improving our services.
2.1.3. Terms, conditions or information (and any amendments)
We are required by law to inform you (of any changes) of the terms and conditions and policies that apply to our relationship with you. In order to comply with these legal obligations, we may use your contact details, such as email address, to inform you.
2.1.4. Controls to prevent fraudulent credit card use or excessive credit card refunds
If you wish to pay for your order with a credit card, a credit check will be performed to verify that your personal information is not associated with fraudulent use of the credit card. For this purpose, our payment service provider will use your name and bank account details. We do not collect information relating to the payment instrument you use, e.g. credit card information. This information is processed exclusively by our payment service provider and payment instrument providers under strict information security safeguards. We do this to protect our legitimate business interest in preventing fraud and financial loss, or to comply with our legal obligations.
2.1.5 Payments with Afterpay
If you buy with Afterpay you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV Srl, related parties and their transferees, and that you authorize such transfer.
2.2. To maintain our relationship with you through (digital) marketing initiatives and social listening
2.2.1. Newsletters, promotional communications or clickable links in an email
If you give your consent or we have a legitimate interest in doing so, we will collect your email address and/or mobile number and/or postal address to send you our newsletter and other commercial messages. In addition, we will keep a history of email and SMS messages we have sent and record what you do with these messages (for example, whether you open them or click on their contents). You can unsubscribe at any time via the “Unsubscribe” or “Opt-Out” button under each email, or by requesting us to do so via the contact details set out below or in the relevant marketing message.
2.2.2. Personalized experience and improved online experience
When you visit our websites, we will place cookies, pixels and other digital tools with similar functionality (“ cookies ”) on your browser or device, to allow us to better understand you and personalize your experience with us and our communication activities and marketing aimed at you.
Our use of cookies, pixels and other digital tools with similar functionality is described in more detail in our cookie policy.
2.2.3. Personalized targeted advertising
Based on your online and offline shopping history, your behavior on websites (pages visited, links clicked) and your interaction with chatbots, we will set up and manage your personal digital marketing profile to ensure that it only shows adverts that best adapt to your personal taste. This type of advertising is called targeted advertising. The more effective our targeted advertising is, the greater the satisfaction of our (potential) customers.
To show you targeted ads, we can also match your data profile with customers who have a similar profile.
To support our targeted advertising, we use a Data Management Platform (“ DMP ”).
The DMP collects information about how our consumers respond to our products, our brand and our advertising. This information is collected from different sources available to us offline, online and on mobile networks, for example when you visit our website. In addition to this, they are supplemented with information collected by others, such as data relating to local weather conditions. Based on this information, our DMP can help our marketing teams find and define relevant segments of online audiences for direct marketing campaigns to best reach them, within Pleasure Concept Store's digital channels and beyond. If your digital marketing profile falls into one of these segments, you will be able to receive our advertising tailored to the interests of the segment in which we have positioned you, via Facebook, Google channels, online channels of so-called affiliated parties and other online venues and materials and offline; this type of advertising is called targeted advertising.
We may also use data for retargeting by showing you a targeted advertisement on a third-party website linked to an event on our website, such as a specific purchase that was abandoned.
Additionally, Facebook, Google and other online operators may independently record your use of our ads. We recommend that you read the privacy policies of these third parties as we are not responsible for the personal data they process for their purposes.
You can request that we remove your digital marketing profile by emailing us at the contact email address set out below.
We only use your data for targeted advertising if you have given your consent to the placement of cookies and the collection of personal data via the cookie. Our use of cookies, pixels and other digital tools with similar functionality is described in more detail in our cookie policy.
We collect the information necessary to enable you to participate in the activity and manage our contractual relationship with you, such as name and email. Personal data we collect in the context of a sweepstakes, contest, or seasonal or other promotion may be subject to additional privacy notices.
In principle, we obtain your personal data directly from you. However, in some cases we obtain personal data such as your preferences and purchasing activities, for example, through publicly available databases or our digital marketing activities and partners when they share the information with us. Please see section 2.2.3 below for more information.
2.2.5. Social listening
If you actively communicate about us or our brands on social media, we will collect a copy of your communication. For example, if you use #p leasureconceptstore in connection with one of our articles, we will retain a copy of the tweet and may use it to increase awareness of our brands. To enable us to do this, we have outsourced the provision of social listening services to third parties. Please note that any information you post or disclose through these services will become public and may be available to other users and the general public.
In addition, if you disclose personal data about other people to us or our related service providers, you represent that you have the authority to do so and to allow us to use the personal data in accordance with this Privacy Policy. If you choose to link your social media account to your Pleasure Concept Store account (if such a feature is available), you will share some personal data from your social media account with us, for example, your name, email address, photo , list of social media contacts, and any other information available or that you make available to us when you connect your social media account to your Pleasure Concept Store account. We will carry out these activities to manage our contractual relationship with you, with your consent or where we have a legitimate interest.
2.4. To improve our services and items
We process your personal data in order to identify usage trends and personalized content (e.g., article, recommended sizes) on websites. The information we obtain is used to further improve our services and items, for example to create and design our new collection, or to make improvements to current collections so that they meet your expectations.
For example, if you actively communicate about us or our brands on social media, interact with our chatbot or our customer service, we may use your contribution to improve our services and items. We will carry out this activity where we have a legitimate interest in doing so.
2.5. In connection with a sale or business transaction
We may share your personal data with third parties as part of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or a portion of our business, assets, or capital (including in connection with bankruptcy or similar proceedings ). Such third parties may include, for example, an acquiring entity and its advisors. We will carry out this activity where we have a legitimate interest in doing so.
2.6. To operate and improve the functionality of our websites
When you visit our websites, we will place cookies, pixels and other digital tools with similar functionality (“cookies”) on your browser or device that allow us to improve the design and operation of our websites, the responsiveness of our chatbots and to enable the technical and functional management of our websites (including maintaining information security), for example by identifying parts of the websites with low latency. We will carry out this activity where we have a legitimate interest in doing so. Our use of cookies, pixels and other digital tools with similar functionality is described in more detail in our cookie policy.
2.7. To achieve other business purposes
Where necessary, we may use your personal data to manage security and fraud, for example, to detect and prevent cyber attacks or attempts to commit identity theft. Additionally, we may use your personal data to protect our rights and defend against lawsuits and to respond to legal and regulatory obligations, such as requests from public and government authorities. We carry out these activities to comply with a legal obligation or because we have a legitimate interest.
3. USE BY MINORS
Please note that our websites are not directed to persons under the age of sixteen (16). We ask that you do not post comments or content from anyone under that age.
4. WHO HAS ACCESS TO MY PERSONAL DATA?
Your personal data may be accessed by our employees to the extent that this access is necessary to enable them to carry out their work for us. Furthermore, we disclose personal data to:
• Our third-party service providers who facilitate the operation of our websites, marketing efforts (including contests, sweepstakes and similar promotions) and other business needs, such as data hosting, data analytics, information security and technology and related infrastructure provision, customer service, auditing, payment service providers, marketing service providers, and other business purposes.
• Other individuals with whom you choose to share your personal data, including: for example, third parties with whom we collaborate or interact, including business partners and social media.
• Public authorities, justice and law enforcement, tax authorities and other authorities with investigative powers or public authorities under applicable law.
5. YOUR RIGHTS
You have the right to ask us to:
• provide you with access to your personal data that we collect and process,
• rectify or delete personal data,
• limit the processing of your personal data,
• provide an electronic copy of your personal data for the purpose of transmitting it to another company,
• or oppose the treatment.
To do so, you can email us at the contact email address below.
If you wish to opt-out of receiving direct marketing communications, you can click on the unsubscribe link in the respective message. For your rights relating to cookies, please read our cookie policy.
You also have the right to lodge a complaint with a data protection authority for your country or region or where an alleged breach of applicable data protection law occurs. A list of data protection authorities is available at this link: que .
8. OUR CONTACT INFORMATION
Pleasure Concept Store
Via Trieste, 206
Palma Campania
80036 Naples, Italy
COOKIES NOTICE
DO WE USE “COOKIES”?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site or service provider's systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which allows us to provide you with better services. We use cookies to help compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Pleasure Concept Store pays the utmost attention to the confidentiality, protection and security of personal data relating to the subjects it comes into contact with.
The user of this site is therefore invited to first visit all the sections of this document, which describes the methods of managing the site in relation to the processing of personal data of the users who consult it. This information is also provided pursuant to art. 13 of Legislative Decree 30 June 2003 n. 196, “Personal data protection code”, to all those who interact with the Pleasure Concept Store web services, accessible electronically at the address:
www.pleasureconceptstore.it
This information is provided and is valid only on this site and not for other websites that may be consulted by the user via links on the site. Pleasure Concept Store has no control over these sites nor over the procedures they apply to respect data confidentiality; we suggest that you consult the privacy policies of all companies with which you come into contact before communicating personal information.
The information is also inspired by Recommendation no. 2/2001 that the European authorities for the protection of personal data, gathered in the Group established by art. 29 of directive no. 95/46/EC, adopted on 17 May 2001 to identify some minimum requirements for the collection of personal data online, and, in particular, the methods, times and nature of the information that data controllers must provide to data subjects. users when they connect to web pages, regardless of the purpose of the connection.
TYPES OF DATA PROCESSED AND PURPOSE OF THE PROCESSING
Browsing data
The computer systems and software procedures used to operate this website acquire, during their normal operation, some data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified interested parties, but which by its very nature could allow users to be identified through processing and association with data held by third parties.
This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's IT environment.
This data is used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning. This data is not communicated to third parties and is not disseminated.
Data provided voluntarily by the user
The user is asked for personal data (e.g. name, e-mail address) only if he wishes to contact us or make use of our services offered on our site; in such cases the user is always offered explicit information in this regard in advance and, in cases where this is necessary, the user is invited to provide his/her consent. The optional, explicit and voluntary sending of personal data involves their processing for the purposes and within the limits indicated in the specific information.
Optional nature of providing data
The user is free to provide personal data to Pleasure Concept Store through the optional, explicit and voluntary sending of the forms on this site or by email to the addresses indicated on this site. Failure to provide data may make it impossible for our Company to provide the requested service.
Treatment methods
Personal data are processed with manual and IT tools in order to achieve the purposes for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.
Data controller
The Data Controller of personal data is Pleasure Concept Store – Via Trieste, 206, Palma Campania, 80036 (NA) -email: pleasure.conceptstore@gmail.com
Rights of interested parties
Based on article 7 of Legislative Decree 196/2003 (Right of access to personal data and other rights), and the right of the subjects to whom the personal data refers:
obtain confirmation of the existence or otherwise of personal data concerning him, even if not yet registered, and their communication in an intelligible form;
obtain the indication: a) of the origin of the personal data, b) of the purposes and methods of the processing, c) of the logic applied in case of processing carried out with the aid of electronic instruments, d) of the identification details of the owner, of the managers and the designated representative, e) of the subjects or categories of subjects to whom the data may be communicated or who may become aware of them as designated representatives in the territory of the State, managers or appointees;
obtain: a) updating, rectification or, when interested, integration of data, b) cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those for which it is not conservation is necessary in relation to the purposes for which the data were collected or subsequently processed, c) certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right;
object, in whole or in part: a) for legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection, b) to the processing of personal data concerning him for the purpose of sending advertising material or direct sales or for carrying out market research or commercial communication.
To stop sending the newsletter, simply follow the instructions contained in the latest news received or directly by sending an email to info@giosal.it indicating: "Trn", name, surname, email address. Upon receipt of the email we will cancel it.
Any requests should be addressed to the privacy and information security manager of Pleasure Concept Store – Via Trieste, 206, Palma Campania, 80036 (NA) , exclusively at the following email pleasure.conceptstore@gmail.com.
Information on the protection of personal data, pursuant to Legislative Decree 196/03 – Consolidated law on the security of personal data.
By completing and sending this form, you consent to the processing of personal data provided for the purpose and within the limits indicated in the information below, pursuant to and for the purposes of article 13 of Legislative Decree 196/03.
What is a cookie and what is it for?
A cookie is a small file that is sent to your browser and saved on your device when you visit a website. Cookies allow the site to function efficiently and improve its performance, they also provide information to the site owner for statistical purposes, mainly to personalize your browsing experience by remembering your preferences (for example remembering the language and currency you have set, to recognize you on your next visit, etc.).
Purpose of use of cookies
This site uses some cookies to make its services easy to navigate and efficiently use the Pleasure Concept Store web pages. The cookies used also allow us to improve the service provided to users, making its use more effective and/or enabling certain features.
Cookies used
This site uses navigation cookies for the use of some basic services, session cookies and monitoring cookies (Google Analytics). There are also links to third-party services. PROFILING COOKIES FOR ADVERTISING PURPOSES ARE NOT PRESENT OR SENT TO THE USER ON THIS SITE.
Browsing cookies
From the first access, these cookies allow the site to function correctly and allow you to view the contents on your device by recognizing the language and market of the country from which you have chosen to connect. Navigation cookies are technical cookies and are necessary for the functioning of the site.
Session cookies
Session cookies are essential to manage authentication to online services and reserved areas. The use of these cookies (which are not stored permanently on the user's computer and are deleted when the browser is closed) is strictly limited to the transmission of session identifiers necessary to allow safe and efficient exploration of the site. Session cookies are technical cookies and are necessary for the functioning of the site.
Third party analytical/tracking cookies
This site uses Google Analytics: analytics cookies are considered technical if used only for optimization purposes and if treated anonymously. We inform the user that this site uses the free Google Analytics service. We remind you that the data is used only to obtain data on the most visited pages, the number of visitors, aggregate data of visits by operating system, by browser, etc. The information obtained from cookies on the use of the website by users will be transmitted by the user's browser to Google, based at 1600 Amphitheater Parkway, Mountain View, CA 94043, United States, and stored on the company's servers. In particular, below you will find the cookies used by Google Analytics:
NAME OF THE COOKIE
DURATION
__utma
2 years
__utmb
30 minutes
__utmc
Session
__utmz
6 months
__utmt
10 minutes
_ga
2 years
_gat
10 minutes
By using this site you consent to the processing of your data by Google in the manner and for the purposes indicated above.
According to the existing terms of service, Google will use this information, as an independent data controller, for the purpose of tracking and examining the use of the website, compiling reports on site activities for use by the site operators and providing other services relating to website activities, connection methods (mobile, PC, browser used, etc.) and methods of searching and reaching the portal pages. Google may also transfer this information to third parties where this is required by law or where such third parties process the aforementioned information on behalf of Google. Google will not associate IP addresses with any other data held by Google.
To consult the privacy policy of the Google company relating to the Google Analytics service, please visit the website http://www.google.it/analytics/terms/it.html.
To find out about Google's privacy policies, please visit the website http://www.google.com/intl/it/privacy/privacy-policy.html.
Tracking cookies can be disabled without any consequences on site navigation: to disable them, see the next section "How to disable cookies by configuring the browser (opt-out)".
Third Party Websites and Services
This site may contain links to other websites that have their own privacy policy. Pleasure Concept Store is not responsible for the data processing carried out by these sites. PLEASE NOTE: Google Maps and Youtube videos are included in "no cookie" mode.
Third party site: YOU TUBE
Use: YouTube videos included in the web pages of this site
Privacy Policy
Third party site: GOOGLE MAPS
Usage: Google maps included in the contact and store locator pages
(NB: With the maps.googleapis.com script – plugin version > = 3.3 – then the only cookie that can be set by Google Maps is PREF and is used for zoomlevel, language, region, etc. Currently there are no identity or profile data saved in the PREF cookie).
For more information on cookies and to manage your preferences on third-party profiling cookies, please visit http://www.youronlinechoices.com
To disable all cookies
You can deny consent to the use of cookies by selecting the appropriate setting on your browser:
Below are links that explain how to disable cookies for the most popular browsers (for other browsers used we suggest looking for this option in the software help).
Internet Explorer: http://windows.microsoft.com/it-IT/internet-explorer/delete-manage-cookies#ie=ie-10
Google Chrome: https://support.google.com/chrome/answer/95647?hl=it
Mozilla Firefox: http://support.mozilla.org/it/kb/Gestione%20dei%20cookie?redirectlocale=en-US&redirectslug=Cookies
Opera: http://help.opera.com/Windows/10.00/it/cookies.html
Apple Safari: http://www.apple.com/it/privacy/use-of-cookies/
Alternatively, it is possible to disable only Google Analytics cookies, using the opt-out add-on provided by Google for the main browsers.
Even if the authorization to use third-party cookies is revoked, cookies may have been stored on the user's terminal before such revocation. For technical reasons it is not possible to delete these cookies, however the user's browser allows their deletion in the privacy settings. The browser options in fact contain the "Clear browsing data" option which can be used to delete cookies, site data and plug-ins.